SERTEC
"Support and Service Delivery remote maintenance of PCs in the Municipality of silver and southwestern Huila”
"Support and Service Delivery remote maintenance of PCs in the Municipality of silver and southwestern Huila”
MISSION SERTEC
SERTEC is a company that is responsible for providing trained technical service support and service in keeping home PC's in the Silver City and the south west of Huila. Characterized by diligence and honesty of our members, providing community care service guaranteed from the comfort of home that contributes to social, economic and technological development of the municipality.
SERTEC is a company that is responsible for providing trained technical service support and service in keeping home PC's in the Silver City and the south west of Huila. Characterized by diligence and honesty of our members, providing community care service guaranteed from the comfort of home that contributes to social, economic and technological development of the municipality.
SERTEC VISION
SERTEC for 2014 will be the leader in technical service and support PC's, Department of Huila. This was achieved through the knowledge acquired in our training gives us the SENA positioned as the best techniques and offer service, opening new markets and innovate continuously in technological changes and the needs of our customers.
SERTEC for 2014 will be the leader in technical service and support PC's, Department of Huila. This was achieved through the knowledge acquired in our training gives us the SENA positioned as the best techniques and offer service, opening new markets and innovate continuously in technological changes and the needs of our customers.
CORPORATE PRINCIPLES
We work with people trained in providing the service; therefore our service must be guaranteed, high quality, providing our customers with confidence and security, so our corporate principles are:
-Quality
-Commitment
-Diligence
-Honesty
-Respect
-Responsibility
-Tolerance
-Quality
-Commitment
-Diligence
-Honesty
-Respect
-Responsibility
-Tolerance
QUALITY POLICY
SERTEC professional service provided through its maintenance and support centers, looking for efficiency and effectiveness in providing services under the focus of innovation in technology, meeting the needs of users by improving productivity and contributing to national employment.
ORGANIGRAMA
MANUAL FUNCTIONS
Manager:
Ø The manager carries out its functions as well as their ability to manage the people who make their group work
Ø Allocate resources of the company.
Ø Lead the implementation of strategies for the company.
Ø Negotiate procurement.
Ø Troubleshoot working order when they arise.
Ø Able to guide, lead, make decisions and achieve goals
Deputy:
Ø Clarify doubts among members of the company when required.
Ø Replace the manager in his absence.
Ø Verify compliance of suppliers.
Secretary:
Ø Attend and guide clients requesting the service.
Ø Keep records of services provided to each company.
Ø Keep abreast of information to other members.
Ø Collect customer concerns to be presented.
Ø Give your boss a full support to the functions set
Bookkeepers:
Ø Carry bills, invoices and other records of money management.
Ø Collect the resources of the company.
Ø Reporting to the Manager and Deputy Manager resource management.
Ø Task on company accounts.
Ø Purchases, sales, salaries, payment services services.
Ø Management and inventory control.
Technical systems:
Ø Inform the secretary for services rendered.
Ø Provide technical services at home.
Ø Perform technical services company request within itself
Manager:
Ø The manager carries out its functions as well as their ability to manage the people who make their group work
Ø Allocate resources of the company.
Ø Lead the implementation of strategies for the company.
Ø Negotiate procurement.
Ø Troubleshoot working order when they arise.
Ø Able to guide, lead, make decisions and achieve goals
Deputy:
Ø Clarify doubts among members of the company when required.
Ø Replace the manager in his absence.
Ø Verify compliance of suppliers.
Secretary:
Ø Attend and guide clients requesting the service.
Ø Keep records of services provided to each company.
Ø Keep abreast of information to other members.
Ø Collect customer concerns to be presented.
Ø Give your boss a full support to the functions set
Bookkeepers:
Ø Carry bills, invoices and other records of money management.
Ø Collect the resources of the company.
Ø Reporting to the Manager and Deputy Manager resource management.
Ø Task on company accounts.
Ø Purchases, sales, salaries, payment services services.
Ø Management and inventory control.
Technical systems:
Ø Inform the secretary for services rendered.
Ø Provide technical services at home.
Ø Perform technical services company request within itself
FORMATION OF PRODUCTIVE PROJECTS
Need: the lack of a firm which undertakes to provide technical support and service remote home in maintenance of PCs in the municipality of silver and southwestern Huila maintenance of equipment schools, cooperatives and existing businesses as necessary that companies have technicians available when needed, our company is responsible for providing this service.
GENERAL PURPOSE
• Innovation in the computer maintenance support to the creation of a microenterprise, revealing a network of service providers together to take charge of solving the problems presented with their computer equipment, providing a fast, reliable service from comfort of home or business.
SPECIFIC OBJECTIVES
• SERTEC offer a better quality of service which ensures the optimal functioning of inputs together with the maintenance of the required accessories.
• With the support, the user will get an education on the proper management of the operating system and how to use the utility programs on the computer, creating a close relationship between the provider and user of the service provider and the user.
• SERTEC offer a better quality of service which ensures the optimal functioning of inputs together with the maintenance of the required accessories.
• With the support, the user will get an education on the proper management of the operating system and how to use the utility programs on the computer, creating a close relationship between the provider and user of the service provider and the user.
RATIONALE
We do this business because we see the need in our town there is a high number of computers that require urgent maintenance of this type also telling us that our institution provides a systems technician, will use it to do something good for our town using our knowledge.
This company created it with hard work and dedication to our town in a week with a good service in this area since the advanced technology required today.
BACKGROUND
SERTEC was born on July 15, 2010 by a group of students from systems due to the lack of a guaranteed service delivery in the maintenance of PCs.
It was decided to create our company and service support remote maintenance of home PC's. the development of this idea is an improvement in the quality of life of people as our technological advances and greater efficiency makes it possible to a solution of various problems in the life of every person.
Our company will provide the community with a guaranteed quality service, honest, punctual and add support from the comfort of your home by avoiding the transfer of equipment from one place to another care home.
MARKET ANALYSIS
the technology today is advancing so rapidly, that is found in all sectors and social classes.
Many of the companies in charge of software and hardware maintenance of public and private, are from other municipalities, as these companies and society do not have the best service and high quality, it is intended that the same municipality to meet their own needs with superior service and high warm without forgetting the need also good accessories.
the technology today is advancing so rapidly, that is found in all sectors and social classes.
Many of the companies in charge of software and hardware maintenance of public and private, are from other municipalities, as these companies and society do not have the best service and high quality, it is intended that the same municipality to meet their own needs with superior service and high warm without forgetting the need also good accessories.
ANALYSIS OF COMPETITION
Companies that have been formed, in order to obtain a good quality and at the same time come to compete with existing as
-Accessories & Consulting: Sales of accessories
-Player. Net: Maintenance and Internet Café
Our Company enters into competition with the first quality of our technicians trained by the SENA and certified occupational competence,
Companies that have been formed, in order to obtain a good quality and at the same time come to compete with existing as
-Accessories & Consulting: Sales of accessories
-Player. Net: Maintenance and Internet Café
Our Company enters into competition with the first quality of our technicians trained by the SENA and certified occupational competence,
For economy and quality of work produced, for possessing and having quality products for sale.
In surveys that we realize how small the town is, they abuse their customers do not have knowledge of maintenance and quality of equipment and accessories do not know why the cost of the same, so the value of maintenance is sometimes excessive and therefore are not informed that that procedures are subject to their computers.
In surveys that we realize how small the town is, they abuse their customers do not have knowledge of maintenance and quality of equipment and accessories do not know why the cost of the same, so the value of maintenance is sometimes excessive and therefore are not informed that that procedures are subject to their computers.
MARKETING STRATEGIES
SERTEC company from providing an excellent technical quality, professional and human.
The business strategy is to provide our fast and efficient from the point of sale and maintenance to businesses and households who purchase our services, to provide our services to the user, this will be immediately informed of the progress made to his team, with this we Informal damages and costs for your computer.
SERTEC company from providing an excellent technical quality, professional and human.
The business strategy is to provide our fast and efficient from the point of sale and maintenance to businesses and households who purchase our services, to provide our services to the user, this will be immediately informed of the progress made to his team, with this we Informal damages and costs for your computer.
ESRATEGIAS OF DISTIRBUCION
The distribution of information about our company will be for all the technological means of communication (radio, television, and internet), as also will be through visual media such as billboards, pamphlets and newspapers.
The distribution of information about our company will be for all the technological means of communication (radio, television, and internet), as also will be through visual media such as billboards, pamphlets and newspapers.
PRICING STRATEGIES
The development of our business is achieved by offering discount packages to the client to provide maintenance, service and prices on our accessories offer a way to pay, the sale of accessories is made by offering bargains and discounts to users, the service institutions education will have a choice in our service as well as to a fixed users with a great history.
COMMUNICATIONS STRATEGY
Our company used the following methods:
-Radio
-Television
-Press
-Flyers
-internet
The media being visual or hearing aid in the development of the company because its service is used by all social classes and we can inform our plans and services.
SERVICE STRATEGIES
Our service will be offered:
- Service and Support home remote maintenance of PCs in the municipality of silver, and south west of Huila.
MEMBERS:
KELLY JOHANNA VEGA
YINA PATRICIA BOBADILLA
ERIKA CASTRO
YULY MARCELA ASTUDILLO
ANA MARIA BELTRAN
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